Hi all the buddies, i am happy to have this forum as sometime we can help to share our problem and get the issue rectified.

i am the new buyer for Nissan Sylphy. In fact i haven't received a car and to be arrived next month. But i have started to escalate my complaint over to Nissan since i think is too expensive to learn from the bad lesson my forum buddies had. below are summary i have consolidated and sent to Nissan Japan. Hope the previous problems can be solved during my badge and our future Sylphyian fellow friends.


Cc: TCEAS Workshop (Head Office)

Dear Nissan Global CSR Department,
I am new to Nissan brand and this is the first time I have keen interest into it mainly due to CVTC Technology. Recently I have placed the booking for Nissan Sylphy on Sept 5, 2009 after the Test drive. I found out that Sylphy is very comfortable; it comes with quiet engine, plenty of legroom space. It was a very pleasant test drive. A week after my booking, my friend who owned the Sylphy recommended some reliable forums to understand thoroughly about the car. From the forum, many owners feedback throughout Malaysia, which I am surprise that, there are lots of problem with this car since it was first launch on July, 2008.

Owners wasted a lot of times visiting Nissan Service Centre in order to rid of the issues, but unfortunately some root cause of the issues still can’t be rectified and unresolved till today. It's such a shame to hear quality problems like this happening on locally assembled Sylphy. Nissan Japan should perhaps take note and do thorough and more frequent quality auditing on ETCM prior releasing it to market.

Here you go the Malaysia Sylphy problem I have compiled according to problem severity of priority.

TOP 1 Problem: Creaking and rattling noise from the dashboard area
- Infamous "creak-crack" or “rattling” noise all over the dashboard especially goes over the smooth or uneven road. Some were reported that this problem discovers during second months of getting the car, but mostly were discovered after 6 months of driving on the road. The creaking noise sometimes can be really annoying since the inside cabin of the Sylphy is very quiet.
- From So many cases that reported, so far only one owner managed to resolve this problem by padded extra foams underneath the dashboard. According to technician, it was due to loose wires' contact with plastic parts that mounted with dashboard caused the annoying sound. This owner is from Penang and drove down to Ipoh HRC (approximate 250km from area that this owner stay) in order to get his Sylphy problem resolve.

TOP 2 Problem: Steering knocking Sound
- Another deadly problem is the steering has the knocking noise & vibration when owner make a turn whether on smooth or uneven road. Many of them sent their car to service centre for several times but the problem could not be rectified. From the report, most of the centre will just change the new steering coupler but the problem will normally reoccurs after 1 week of part replacement.
- From So many cases that reported, so far only one owner managed to resolve this problem after changing of Steering Shaft.

TOP 3 Problem: Outside emission gas and smells tend to enter the inside cabin
- Outside emission gas and smells tends to enter inside the cabin under the condition be it “ON” or “OFF” the Air-condition and “Air Recycling Mode” is set. The exhaust emission smell is really agitating especially waiting at the traffic light and next to the diesel buses or trucks.
- Quite a numbers of owners having this problem but so far no one find the solution for it.

TOP 4 Problem: Rear/boot Overheating
- The boot area is overheated by the exhaust silencer below the chassis. The temperature reached as high as 70-80 degree Celsius.
Other Common Problems that Reported
- Pimpled on dashboard
- Inferior quality of fragile emblem (Sylphy word). Number of owners reported it get broken during the first month of getting the car.
- Brake pedal 'clicks', not a single click but many clicks, the clicking sounds which sometimes can be really annoying since the inside cabin of the Sylphy is very quiet.

Paying for more than RM100k automobile, it is not a good feeling when a customer choose to ignore the annoying sound because the fear of taking apart the dashboard will inflate more serious annoying sound. Till today, what I like bout this car is the silent engine and smooth gearbox, to the Japanese engineers, bravo! Well done to Nissan. Unfortunately those local assembling work spoilt the party entirely.


Reference: Forum that I am referring from
1. The Most Popular Malaysian Vehicle Forum: http://www.motortrader.com.my/asp/forum/to...757&whichpage=1
2. Malaysia Automotive Portal: http://forum.autoworld.com.my/index.php?sh...topicfilter=all
3. Malaysia Sylphy Forum: http://z10.invisionfree.com/SylphyForumMalaysia/index.php?
4. Malaysia Social Community Chat Forum: http://cforum3.cari.com.my/viewthread.php?...&extra=&page=25

I would also like to know what is the Nissan confident level for the Sylphy I am going to get for the next 2 months are free from above issues ?

I am looking forward for your reply as soon as possible prior getting of my vehicle soon. Thanks in advance.


Regards,
Alex

wow bro that is long complain, but is damn good lar bro should highlight to japanese guys but still dont know whether they read it ur complain or not. but i do hope they read it.

so far i encounter problem 1, is air cond vent joint rattle at below dashboard

to me personally in fact all those can are small issues. it can be fixed but just matter of times. bottom line the engine MUST not causing any issue. Especially Nissan gear box is better than Honda just that the outlook design a bit screw-up. That is why i insist to buy it because i convinced it's a good car, equipped with good engine, reliable although some commented that it's a Apek Car (In Hokkian). Be franked as a new babies. i spent lots of time in reading each forum including chinese forum. i hardly see people complain about its engine.

last but not least. i hope all the Sylphyian can make used of this forum to share their experience & lesson. so that we can overcome the issues in short period of times with less hassle.

do invite me if anyone of you organizing Sylphy Clud meet-up session or social linkage in Penang which i can joy you all.

Maybe when go back kampung will call u for Tt . Penang Kia also

hi alex.

my car already 8k(mileage). I own this car less than 2mth. for time being issue 1-3 never happened. No.4 notice bcoz my tupperware the cover always pop up. about the pimple if I not mistaken the syory like this.

This dashboard is from japan. their weather more cool than ours(correct my if wrong). Pimple happened due to tempature is too high. It will happend if we always park our car outside area.

How I know.
when I working with naza, gurun it also happened to Naza Ria. The material look like same with our car. What we do is, they will drill the dashboard(instrument panel) from inside then they inject some chemical they bring direct from korea.

and about the emblem my sales told me in advance. careful when you wash your car. pls avoid automatic car wash.

Emblem thing is qc check failed by tc, no matter how to take care or wash the coating will still peel off. If came from japan sure no prblem .My peel off after 1 month niah, lousy quality. Must done in boleh land.

:lol: ,is good to have your voice-up to japan, hope to see all your problem solve.

:D ,good brother,good

Finally I have received reply from Nissan Headquarter (Japan). They have notified TCEAS. On the other hand I also called-up TCEAS (1-800-88-8368)for the confirmation, they are aware of my report and now TCEAS management is seriously looking into each problems that we feedback, they will give me call once the post mortem of analysis is done. Please give them some time

Will keep every updated with the latest info I get from solution from TCEAS. Please stay tuned.

Here you go the reply from Japan's Customer Service.


-----Original Message-----
From: 日産自動車 羅針盤 PostOffice [mailto:postoffice@nissan.co.jp]
Sent: Thursday, October 01, 2009 10:57 AM
To:
Subject: URGENT: Multiple Issues on Malaysia Nissan Sylphy Needs Immediate Attention & Solution

Dear Mr. xx:

This is in reply to your email concerning your Nissan Sylphy. First of
all, thank you for your patronage of our products.

We understand your concerns regarding information written in the website
forums. With regard to your concern we have contacted Tan Chong Ekspres
Auto Servis Sdn Bhd., which represents Nissan in Malayasia. Tan Chong
Ekspres Auto Servis Sdn Bhd., is in the best position to address your
concern and handle this matter. A representative from Tan Chong Ekspres
Auto Servis Sdn Bhd. should be contacting you to review your case.

Tan Chong Ekspres Auto Servis Sdn Bhd.
Lot 9, Jalan Kemajuan 12/18
46200 Petaling Jaya
Selangor
MALAYSIA
(603)- 7955-3372/3288

We will appreciate your understanding.

Sincerely,

Katsumasa INOUE
Assistant Manager
Customer Communication Center

thanks kong23..you are doing a good job for all of us Sylphy owners! Keep us posted so that we may visit designated TCEAS to rectify the identified problems! Malaysia Boleh!

hi kong, did tan chong call you??

Hi, Kong23,

I think you must have owned your Sylphy since last month. Have you encountered any problem that you brought up?? Pls share :D .

Regards,
Steven Aguilar Gan.

Im wondering if there is any solution regarding the boot and exhaust heating up.

Change exhaust?

so far 11 mths of driving. touch wood that my car really free from above issue. never regret of buying Sylphy! good car. Nissan service is super good than Honda & Toyata that i had experienced.

my car installed with lots of accessories bought from oversea, is anyone can teach me how to post the photo here? eager to share with everyone riding horse

just went to the SC to replaced my arm rest two day ago
and ask the SC to check all the problem again
rattling noise from the steeling,dashboard,door,seat
waiting from 10am to 4:30pm
the SA said everythings done
but when i take my car and check
all the noise still the same boring
can't remember how many time i go to SC to
complain about this issus liao hmmmm

i use photobucket(if u don't have an account yet, open one, it is FOC) to upload my picture there & use the link from there to paste it in here using the 'IMG' button.
Play around with it till u can post pictures, if u have problems let me know.

this is the fuel cover that i bought back. all 100% pure stainless steel come with 3M tape

that was fast... biggrin

nice...

Need to check how much of air pressure for ur car typre?
I am used 35pki is it ok?
Any suggest?
Ori spec.

I pump at pressured 220.

220 mean 30 psi?
i pump 35 psi feel hard.
what is ur sugest

SA delivered the car with different psi ranging 25-48 on all 4 tyres. :(
i set it to 30psi the next day and feeling quite fine since.

y not try another SC at nusa bestari?

Bro u pump at 35psi the car feel very hard/bumpy one ler.
Normally if I drive long distance I will reduce the pressure to 200 due to long distance ur tyre will get hot and will increase the pressure . That why formula one tyre pressure using N2 gas instead of normal compress air.

My suggestion pump at 220 pressures will do for normally driving, more comfort.

yes bro, 35 psi is hard for me. that y I am not sure which is better.
ask ur advise, 220 is much better and it might be quite than 35 psi if driving.

nusa bestari?? is it tmn. sri yacob??

same here bro, 3 times d. anyone can help??

guys, how about 17" rim? i alway thought 220 is ok...then i sent my car to tang chong service and do rotating and balancing. the pump in 235.....

1. sterling:-> if steling got tuk tuk or tak tak sound when u turn sterling.

maybe Strut mounting bearing is no good condition. i'm going to change soon for mine.
cost for 1pcs (sdg65).



2. dashboard rattle, i will update soon on my previous subject .

click here

3. driver side door panel rattle, i will post once i got information.

17" 215/225/45/17 = 210
16" 205/215/55/16 = 220
15" 185/195/65/15 = 230/235
air pressure ikut 45/55/65 ok

Air pressure is subjective. Will depend on what you are looking for, tyre used and road condition. Best is to try out different pressure for yourself. At the same time, do measure your tyre thread depth. If after 10,000km, you noticed the middle and outer part is not wearing evenly, time to reduce or increase pressure confused

Personally, On my 205/55R16 tyres, I pump 235 for front & 220 for rear. My tyre side wall is soft, hence the higher pressure to compensate. :D

oh i see...thanks guys... hve to try different and see...find my tyre a bit hard....

today just change right hand side strut bearing. tuk tuk sound gone bye bye.

1.strut bearing







dismantle absorber.

:clap3: top: :clap3: top:

top: :clap3: no 1

Real Pro!

I pump 33 psi for front and 32psi for rear...
tyre size 215/45/17... ^_^

Plan to change R15 tyre. Wat tyre suitable? 195/55? 195/60?

Hi all..

I'm also a sylphy owner. On prob no.3, based on my experience, the smell came from an air cond filter. Need to inform during service at ETCM & they have managed to overcome that issue already.

I also discover TOP 1 prob- creaking & rattling sound/noise from the dashboard area. It appear to be on-off mode. Kejap ada..kejap xde..but consistent. Will get ETCM to look in next service.

Another problem i discover on my sylphy is there is a sound came from my rear suspension. It happened mostly while i just to slow down the car at smarttag & about to push the accelerator. I drove car about 20yrs..im sure the sound came from the rear suspension. Maybe the spring or suspension. Will consult ETCM in my next service.

Seems too many mechanical prob..is it due to local assemble & QC not as tight as Japan? It is hardly found such mechanical prob for Japan assembled car...